Ema Employee Assistant - AI Employee

From simple policy lookups to hands-off actions, Ema's Employee Assistant reads employee inputs (including “my” and persona tags), pulls authoritative answers from company documents, performs actions like applying leave or creating ServiceNow tickets, and produces concise, auditable answers. It reduces help desk load, speeds employee resolution, and increases satisfaction by delivering instant, contextual responses tailored to an employee’s band and country — all while keeping managers and HR in the loop. Employees can engage with this AI Employee across any channel or via chat in Teams, Slack or Employee Portal.

Business Impact

Eliminates HR backlogs and improves employee experience. Fortune 500 organizations reduced HR ops workload by 55%.

Core Capabilities

• Natural-language employee Q&A with persona-aware answers (band/country)
• Document search + citation-backed answers (retrieves table data, policies)
• Action automation: check holiday calendar, apply leave, fetch leave balance
• Ticket automation & lifecycle: create, comment, list, and update ServiceNow tickets
• Multi-channel embedding (Teams, Slack, Employee Portal) and conversational session management
• Auditability, PII handling and selective document citation for compliance

About Ema’s AI Employees

First, enterprise-grade autonomy. Ema’s Generative Workflow Engine orchestrates multiple agents, including voice agents and browser agents, so AI Employees can execute full workflows end to end with safe retries and human-in-the-loop controls.

Second, accuracy at scale. Under the hood, EmaFusion dynamically combines models from more than 100 models to optimize accuracy and cost in real time.

Third, end-to-end actionability. With more than 200 native integrations and an App Navigator that works even without APIs, Ema executes work across ERP, CRM, HR, and legacy systems.

Finally, trust and compliance. Built on SOC 2, HIPAA, GDPR, ISO 27001 and ISO 42001 with full audit logs.