Atomicwork

Atomicwork is an AI-native ITSM and ESM platform that streamlines IT and enterprise service operations through intelligent, agent-driven automation. Built for IT and enterprise service teams managing high-volume support, Atomicwork helps scale employee support, reduce manual effort, and deliver services faster across the business.

It brings together service management, enterprise workflows, and contextual intelligence into a single unified platform, designed for extensibility and automation at enterprise scale.

Support in the flow of work

At the core of Atomicwork is Atom, the Universal Agent, which delivers services and knowledge directly to employees where they work — across Microsoft Teams, Slack, email, and the browser, with support for chat, voice, and video.

Employees can use Atom to:

• Get help instantly for common requests including access and basic troubleshooting
• Resolve issues faster with guided, real-time assistance for complex problems
• Complete requests end-to-end without switching tools or waiting on follow-ups

Atom is powered by a unified context layer that continuously connects signals from conversations, employee profiles, device and asset data, system and network context, and integrated enterprise applications.

By combining real-time context with intelligent automation and trusted knowledge, Atomicwork ensures more accurate responses, smarter decisions, and faster resolutions without manual triage or repetitive workflows.

Atomicwork includes enterprise-grade knowledge management that consolidates content from internal systems and trusted external sources into a single, evolving knowledge layer. AI-driven learning keeps information current while granular access controls ensure employees only see information they are authorized to access.

AI-first service management

Atomicwork delivers AI-first IT service management, automating core service workflows across incidents, requests, changes, and assets.

Organizations using Atomicwork have:

• Reduced high-volume L1 support queries through automation
• Accelerated resolutions for L2 and L3 issues
• Achieved meaningful request deflection, with some organizations reporting 40%+ deflection
• Scaled support operations without adding headcount

Beyond IT, Atomicwork supports enterprise service management (ESM) across functions like HR, Finance, Legal, Workplace, and Operations. Multiple teams can operate on a shared platform with dedicated workspaces, configurable automations, and granular permissions, while employees experience a single, unified support interface across all services.

This approach reduces tool sprawl, simplifies administration, and standardizes service delivery across the organization.

Native integration with Microsoft services

Atomicwork is also deeply integrated with the Microsoft ecosystem, powering employee support directly within the tools enterprises already rely on.

• Microsoft Teams - Deliver employee support, requests, and issue resolution directly in the flow of work
• SharePoint – Surface trusted enterprise knowledge and content contextually within employee conversations
• Microsoft Entra – Power identity-driven workflows including access provisioning, onboarding, and offboarding
• Microsoft Intune – Automate device-related actions and link assets directly to service requests and resolution
• Azure Resource Manager – Monitor infrastructure and cloud-related assets as part of automated service workflows

Built for enterprise scale

Atomicwork is built with robust enterprise security, governance, and reliability at its core. Support for multiple compliance standards ensures readiness for regulated organizations, while built-in analytics and detailed audit logs provide visibility into service performance, automation impact, and employee experience.

With AI-native ITSM, enterprise service management, and agentic automation delivered through a single platform, Atomicwork enables organizations to deliver smarter IT, faster employee services, and measurable business impact — directly in the flow of work.

Learn more about Atomicwork at www.atomicwork.com.

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