Dynamics 365 Contact Centre as a Service End User Training

We provide targeted training for your people who will be using the Microsoft Dynamics 365 Customer Service contact centre, e.g. Customer Service Agents and Managers. Each has a different role, and Microsoft Contact Centre as a Service provides tools specifically for these. Our training covers the common ground first, before equipping your different users for their own specific roles.

This enables your business to get started using Dynamics 365 Customer Service and the Microsoft Contact Centre as a Service successfully, with the levels of adoption and effective use of tools that is critical to achieving return on your investment in Dynamics 365.

Successful training requires:

• Aligning to your project and the business outcomes you’re targeting
• Identifying the training needs all your different people will have
• Creating the right material to develop the skills they need to work differently with new tools
• Delivering training in an engaging fashion.

Getting this right is not easy. However, it is critical to give your people the capability and confidence they need to use the new software.

Why does this matter? Effective training increases lasting adoption and thus sustained return on investment. It's also critical to allowing your organisation to maximise the benefit of functionality and capability available in Dynamics 365 Customer Service. Strong adoption enables you to either get started or maximise existing use, and unlocks the potential for ongoing improvement as Microsoft keeps evolving the platform, including through applying AI to remove time and cost from your processes.

Fusion5’s prepackaged Microsoft Contact Centre as a Service training is proven in real implementations. We have the right approach, the right material, and the specialist training skills our customers swear by.

Why use Fusion5 for this training?

Because we're proven. We have implemented the Microsoft Contact Centre as a Service for multiple of our customers, and we're continuing to grow their use of the tool to embrace new capabilities such as AI across knowledge bases and case management. We've also designed and delivered - to customer acclaim - comprehensive end user training specifically for the Microsoft Contact Centre as a Service.