神州数码MSP服务

Comprehensive Azure cloud operations & managed services (Consulting • Migration • 24×7 O&M • Governance • Compliance). Our MSP support centers in Shanghai, Beijing, and Chengdu provide year round 24×7 monitoring and expert support, backed by ISO27001/ISO20000/ISO9001 and ITIL aligned processes. Clear SLAs and escalation paths are included. Core service capabilities • Infrastructure management: Compute (VM/VMSS), storage, networking & security (VNet/NSG/Firewall), backup & DR, identity & access (RBAC); day to day operations and change control. • Application & platform operations: Azure SQL, Storage, App Service, container & microservices operations (including cross cloud container interop), CI/CD pipeline governance. • Governance & compliance: Landing Zone design & implementation across accounts/network/permissions/finance/security/compliance; policy based governance and configuration drift control. • Billing & cost optimization: Cost allocation & budgeting, balance alerts, usage trend analysis, rightsizing & reservation/savings plan evaluations; monthly/quarterly recommendations. • Monitoring & observability: Unified monitoring, logs & metrics alerts, incident response & RCA, routine health checks & reporting. Service excellence & team model • Dedicated MSP Service Desk: 24×7 monitoring & multi channel alerts, ticket tracking; P1 first response ≤ 5 minutes (example SLA; contract specific). • Technical Support Team: Standard runbooks & automated changes, fault isolation & closure. • DevOps Team: IaaS to PaaS operations automation and release governance; pipeline security & compliance gates. • Expert Team: Escalation for complex issues & cross platform coordination. • Management system: ISO27001/ISO20000/ISO9001 and ITIL processes ensure consistency and auditability. Delivery plan (what customers can expect)

1. Discovery & assessment (pre onboarding): Inventory & baseline, governance/security gap analysis; define monitoring & alert scope, change windows, and role permissions.
2. Landing Zone & delegation (onboarding): Establish/optimize the Landing Zone; configure RBAC & policies; where applicable, delegate management via Azure Lighthouse and agree operating boundaries & approvals.
3. Transition & stabilization: Take over daily operations (monitoring, backup, patching, capacity, and cost); test DR & recovery; set change calendar and escalation path.
4. Steady state operations: Incident/problem/change management per SLA; monthly operations report (performance, availability, cost, changes & compliance), quarterly governance review & optimization. Compliance & security • Certifications: ISO27001 (information security), ISO20000 (IT service), ISO9001 (quality). • Compliance path: End to end services for regulatory compliance—assessment → remediation → deployment → rating; identity & access, auditing & log retention, vulnerability assessment & hardening. Who should use this service • Organizations building or optimizing Azure Landing Zones & governance; • Workloads requiring 24×7 operations and SLA guarantees; • Teams seeking transparent cost control and auditable cloud operations & compliance.