CC4Teams

CC4Teams - Customer Contact Enablement platform

Omni-Channel Contact Center for Microsoft Teams

CC4Teams is a Microsoft-certified Omni-Channel Customer Contact solution, built natively into Microsoft Teams. It enables organisations to manage all customer interactions in one place, while empowering agents to work efficiently from anywhere.

In today's hybrid world, Customer Contact teams are often distributed. CC4Teams provides a reliable end-to-end solution that reduces friction, supports fast responses, and delivers consistent, personalised service across voice and digital channels.

With built-in recording, reporting, and Power BI integration, CC4Teams gives teams clear insight into performance and customer experience. This information supports faster issue resolution, targeted training, and regulatory compliance, all from within Teams.

Intelligent skills-based routing and conversational IVR connect customers directly to the right available agent.

This reduces wait times, improves first-time resolution, and increases customer satisfaction.

Customer Contact teams often lose valuable time to long handling times and manual administration. With the right support, this time can be recovered.

AI-supported Contact Centers typically reduce average handle time by 10 to 20 percent and cut after-call administration by 30 to 40 percent by automating summaries, notes, classifications, and follow-up actions.

Independent industry research confirms that these improvements save time and improve customer experience. Faster routing and better insight lead to quicker resolutions and less customer frustration. CC4Teams applies these proven improvements practically and responsibly, delivering strong ROI while empowering agents to focus on complex questions and meaningful conversations.

Compexity made easy

CC4Teams is built on decades of hands-on Customer Contact experience. We understand the complexity of real-world environments shaped by legacy systems, regulations, and diverse user needs. With customers across many industries, we know how to turn complexity into practical solutions and guide each implementation to a smooth, predictable transition within Microsoft Teams.